Knowledge is power and happy customers - Rostrvm partners KPS

To retain customers and be competitive, contact centres need to overcome obstacles to providing excellent standards of customer service. This has to be high on the agenda for any business, particularly now, as unhappy customers have so many channels on which to air their complaints about a company - and competitors to turn to.The challenge in the current harsh economic environment is to improve customer service while at the same time delivering efficiency savings and reducing costs. Empowering call handling agents with the relevant information needed to respond quickly and accurately to customer problems is essential.

Press Release Distribution, Knowledge is power and happy customers - Rostrvm partners KPS