Press Release Distribution , The loyal customer is a dying breed according to Kcom customer service report, The loyal customer is a dying breed according to Kcom customer service report
Friday, November 30, 2012
The loyal customer is a dying breed according to Kcom customer service report
London, 30 November 2012: A report looking at customer service trends, commissioned by Kcom in association with the Customer Contact Association (CCA), highlights a significant shift in consumer behaviour with the increasing demise of the loyal customer against the rise of the price-hungry savvy shopper. Price and quality buys loyalty: The report finds that price (26%) and quality (24%) are the top two reasons for choosing to return to a company, followed by customer service (16%).
Press Release Distribution , The loyal customer is a dying breed according to Kcom customer service report, The loyal customer is a dying breed according to Kcom customer service report
Press Release Distribution , The loyal customer is a dying breed according to Kcom customer service report, The loyal customer is a dying breed according to Kcom customer service report
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