A partnership between Microsoft and customer service company 24x7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and Microsoft seems to be making a serious investment in the initiative. As ZDNet's Mary Jo Foley reports, part of the deal will see Microsoft send at least some of the 400 employees it brought on in its 2007 acquisition of TellMe Networks to 24x7, and it will also license some of its speech-related IP to the company (in addition to taking an equity stake in it).
2DayBlog.com, Microsoft strikes deal with 24x7, promises to ‘redefine' customer service
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