Improving operational capability at The Co-operative Financial Services, Debt Management

By helping Debt Recovery undertake increased work volumes with the same number of staff and clearing backlogs, eg solutions delivered a cost benefit of 29 per cent to the department, staff morale is more positive and customer service has improved.Objectives: The Co-operative Financial Services (CFS) is one of the UK's major financial services organisations. The Debt Recovery department is responsible for managing debt relating to a mix of unsecured and secured lending for both personal and mortgage customers and consists of Debt Recovery and Lending Services.

Press Release Distribution, Improving operational capability at The Co-operative Financial Services, Debt Management